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Free delivery to private address on orders above £55.00

Delivery within 4-8 working days Free delivery on orders above £55.00 Always 60-day returns

How can we assist you ?

HOW DO I RETURN AN ORDER?

  • If you have ordered a piece of jewellery you do not want to keep, simply fill out the return slip we have enclosed with your jewelery.
  • It is important that you note the order number and item number on your return slip.
  • You must return your jewellery within 60 days.
  • The jewelry must be returned in original packaging.
  • You must pay for the cost of a return parcel  and send parcel to our adress in Copenhagen.
  • Return Adress: Dansk Copenhagen - Ellekær 6 - 2730 Herlev - Denmark
  • We do not accept parcels delivered to the post office or parcel shop.
  • As soon as we have received your return parcel, we will send you an email within 7-10 working days and refund the purchase amount..

DOES IT COST ANYTHING TO RETURN A PIECE OF JEWELLERY?

  • You have to pay the cost for returning the jewellery yourself and you must send the parcel directly to our adress in Copenhagen.
  • We do not accept parcels delivered to the post office or parcel shop.

HAVE YOU RECEIVED MY RETURN PARCEL?

  • As soon as we have received your return parcel, we will send you an email within 7-10 working days and refund you the purchase amount.

WHEN CAN I EXPECT MY REFUND?

  • As soon as we have received your return parcel, we will send you an email within 7-10 working days and refund you the amount.

See more under the payment option you have chosen:

CREDIT CARD 

  • Once we have received your returned jewellery, we will refund the purchase amount as soon as possible.
  • We will send you a confirmation email as soon as we have completed the refund.
  • It can take up to 30 days for the money to appear in your account It depends on what agreement you have with your bank and card issuer.
  • We will refund the amount to the same account you used for your purchase.
  • If your card has expired, we will automatically refund the amount to your new card.

PAYPAL

  • Once we have received your returned jewellery, we will refund the purchase amount as soon as possible.
  • Whether you can see the amount as a receivable with PayPal, or whether PayPal pays the amount back to your bank account, depends on how you have set up your PayPal account. Unfortunately, we have no influence on this, but it is easy and simple for you to change the settings for your PayPal payments on PayPal's website.